Tuesday, December 11, 2007
I HATE TIME WARNER CABLE.
Yeah, I went All Caps on their asses.
Here’s the message I just sent their “Customer Service” people:
I am HIGHLY upset at the “service” I received today. Our cable TV AND Internet service were both disrupted today (your automated system says there is no record of any problem). We called to arrange for a service visit, but I am at work and missed the 10:38 AM call from the technician, who did not leave a message. They later attempted to call at 3:29 PM, but I missed the call because I was in another meeting. Again, no message was left.
Knowing that I probably missed a call, I called in at 4:17 PM and spoke with a representative. The rep told me that the work order was STILL OPEN, and that we would receive a call soon–she even told me that the technician was finishing up a visit and would be going to us next. At that time, I also gave her my wife’s phone number as a backup, in case I was unable to answer my phone. When I called in again at 6:00 p.m., another representative told me that the work order was canceled at 4:44 PM.
WHY would the order be canceled a half-hour AFTER I spoke with a rep who told me to expect a call and that the work order was still open? Now we will have an entire day and night without cable or Internet service, thanks to the incompetence and laziness of your representatives and technicians. Please know that we are VERY upset with this shoddy service and will be exploring other options immediately.
MORAL OF THE STORY: If you have options other than Time Warner, USE THEM.
Found a bunch of haiku (or haikus?) I wrote in a meeting about a year and a half ago.
I drink bad coffee
People droning on
All of these voices
Would they even know
All these empty suits
They think we can’t read