Well, I called the other night – because they didn’t live up to their “within 24-48 hours” promise.
Case Manager Justin went through my file and determined that my laptop – a unit that we received in January 2007
to replace the crappy one from summer 2006 that died – was indeed out of warranty.
In other words, we’re SOL (sh!t out of luck).
So it’s either get it fixed from some dude on Craigslist, go to Worst Buy and wait for Nerd Squad (don’t want to give them any free advertising), or suck it up, donate it, and go buy a new computer.
No call from my case manager. Guess my issue wasn’t as “escalated” as promised.
I called tonight. Raveena(?) was incredibly incompetent, not taking my information correctly and making me repeat things over and over. Needless to say, English was not her primary language.
When she finally got it right, of course there was nothing she could do but give me the case manager’s number to call myself. I have no idea if I will get an English speaker when I make that call.
Oh, and when I asked if I could call tonight, she checked and said their working hours were 10AM to 7PM. So another night/day will go by without my laptop.
I have the strangest feeling that this will be an unfixable issue and they’ll have to replace my laptop for a second time.
Of course, my MacBook Pro from work has been crashing anywhere from once to seven times a day.
It’s like our crappy two-party political system. If you don’t want to vote Democrat or Republican, you’re pretty much screwed. And if you don’t want to spend hundreds (or thousands) of dollars on a PC or Apple, you’re also up the creek without a paddle.
Argh. Oy. Meh.
I don’t know if this is a trend, or if this now happens at most companies. I do know that it’s annoying as h-e-double-hockey-sticks. (We run a clean blog here at The BBB.)
I’m not sure I’ve even experienced it anyplace else, so maybe it’s exclusive to my agency.
Basically, people show up to a meeting and bring their laptop. So while you sit there listening to somebody drone on, reading from the agenda or brief that’s sitting right there in front of you, while these laptop people get to answer e-mail or get work done or blog or just surf the Web.
To be fair, some of them are account executives who are taking notes on the meeting. That is probably the only acceptable use.
For the others–it’s not fair, it’s not cool, and it’s not right. Especially since I don’t know if I have “permission” to bring my work laptop with me.